Know Your Customer

KYC Policy

Know Your Rights, Duties and Operational Limits

What is KYC?

Know Your Customer (KYC) is a set of procedures adopted by financial institutions worldwide to verify the identity of their customers and assess potential risks of business relationships.

At VAU Global Payments, we implement a robust KYC program that allows us to offer secure services while meeting all international regulatory obligations.

Verification Levels

Level 1 - Basic

Required Documents:

  • - Full name and email
  • - Mobile phone
  • - Tax ID or equivalent document
  • - Date of birth and address

Operational Limits:

  • - Monthly purchase: up to $1,000
  • - Monthly sale: up to $1,000
  • - Withdrawal per operation: up to $200

Level 2 - Intermediate

Additional Documents:

  • - Government-issued photo ID
  • - Selfie holding the document
  • - Proof of address (last 90 days)

Operational Limits:

  • - Monthly purchase: up to $5,000
  • - Monthly sale: up to $5,000
  • - Withdrawal per operation: up to $1,000

Level 3 - Advanced

Additional Documents:

  • - Proof of income or tax return
  • - Bank statement (last 3 months)
  • - Source of funds declaration

Operational Limits:

  • - Monthly purchase: up to $25,000
  • - Monthly sale: up to $25,000
  • - Withdrawal per operation: up to $10,000

Withdrawal Rules

  • 1. Withdrawals can only be made to accounts/wallets in the registered holder name
  • 2. Newly purchased vouchers have a 24-hour waiting period for withdrawal (fraud prevention)
  • 3. Withdrawals above $2,000 may require additional verification
  • 4. In case of suspected fraud, withdrawal may be held for analysis

Questions about KYC?

Contact our compliance team for any questions about the verification process.

kyc@supervau.com